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Papercrafter subscription gift

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Hello! I bought issue 98 of Papercrafter and decided to subscribe as I liked the Tattered Lace free gift on p.25. My first subscription issue was 100. I knew the gift would come separately, but after a month it hadn't arrived so I rang the helpline. They've told me it's with their 3rd party distributor and has been since September! I've rung every week since to find out what's happening and I'm told the same, ie nothing has changed in all that time. I confess my patience is definitely thinning! I only subscribed because that particular gift was of interest to me. Please can someone sort this out for me? I'd be most grateful.

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