Jump to content
The Best Crafts Forums in the UK
Sign in to follow this  
Dreamyknitter

August issue delayed too?

Recommended Posts

Hi Lorraine,

 

I was wondering if you would be able to PM me your details as I don’t seem to have received a message from you. I have spoken to customer service and we haven’t had any other calls regarding any delivery issues in Ireland.

 

As soon as I receive your details ill look straight into this for you.

 

If any one else reads this that is having problems, do PM me so i can look in to the issues with the postal company.

 

Hi Jennifer,

 

I was also PM you about the copy I mailed out last week

 

Kind regards

Andrea - Subs Manager

Share this post


Link to post
Share on other sites

Hi Lorraine and Jennifer,

 

As you have gathered we have really struggled to resolve this issue as the problem is out of our hands. Our processes are all correct, and so are DHL's who actually mail the magazine. As far as they are concerned you should be receiving the magazine within 3-5 working days of it being sent. As this is not happening, and they do not track their items we are finding it difficult to ascertain exactly where and why your magazines are being delayed.

 

As we do value our subscribers highly, we have decided to set up a specific system for you both whereby issues are mailed from our office, rather than through the usual system. In the meantime DHL will continue to look into the problem.

 

I am so sorry this has taken so long to try and resolve. As the problem is not due to our systems, it is slightly out of our hands which makes it difficult to define where the problem lies.

 

I hope you can start to enjoy normal service as of the next issue.

 

Kind regards,

 

Danno

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×