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About EJH

  • Rank
    Advanced Member
  • Birthday 04/24/1977

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  • Location
    United Kingdom
  1. EJH

    Still no subs copy - AGAIN!!!

    Hi Everyone Apologies that you have again had problems with your subscription copies. We have had a problem with one of our providers which has affected mailings. We did think that this had been resolved after the last mailing but unfortunately it seems that this is not the case. Sadly until this is brought to our attention by subscribers we are unaware of it, so thank you for letting us know. We are now working hard to ensure that these problems do not occur again and hope to have your usual service resumed from the next issue. We can only apologise for the inconvenience that this has caused and we will try our hardest to ensure that this does not happen again. Thank you for your patience and if you do not receive your copy in the next few days please do let me know. EJH
  2. EJH

    Sew Magazine Issue 38

    Hi Marilyn I have managed to get hold of these issues for you, if you can PM your address to me I will get them sent out to you. Thanks
  3. EJH

    Sew Magazine Issue 38

    Hi Marilyn Just to keep you updated I am still trying to track down these mags for you! Thanks
  4. EJH

    Sew Magazine Issue 38

    I am sorry you have had such problems with our customer service team and that it has added to your frustration. I will make sure that your feedback is passed onto our customer services manager so that they can address this issue. Hopefully the change in the delivery method will ensure that the problem is resolved going forward. Can you clarify which issues you have missed and I will see if I can track any down in our offices to send to you? Apologies again for the problems you have had. Kind regards EJH
  5. EJH

    Missing Subs Copy

    Hi Sorry about the delays you have experienced, unfortunately we've had a few problems this month. Please rest assured that these have now been resolved and we shouldn't have any further problems! If you still haven't received your copy please PM me your details and I will see what I can do. Apologies again for the inconvenience. Kind regards EJH
  6. EJH

    Sew Magazine Issue 38

    Hi Marilyn I'm sorry to hear that you have been having problems with your subscription. Please can you PM me your subscription details and I will see if there is anything I can do to improve the delivery times. Thanks
  7. Hi Eliane Please can you PM me your subscription details and I will look into this for you? Thanks
  8. EJH

    a quilling search!

    Hi Sarah I'm glad that you enjoyed the mag! Back issues are available to buy here http://esubscriber.subscribeonline.co.uk/back-issues or call us on +44(0)1795 414 964 I hope that this helps
  9. EJH

    My Blog featured in Issue #54

    Hi Barb Thanks for your message and we're glad you were pleased with your blog feature! You are able to subscribe from Canada, if you just visit http://www.letsmakecards.com/index.php/subscribe/ and click on the ROW button you will be able to select your country. I hope this helps
  10. EJH

    Remove from all mailing lists

    Hi Shona I have contacted our web team this morning and they have confirmed you will be removed from our mailing list. They have asked me to let you know that a newsletter is going out this morning, which you will more than likely receive but you shouldn't receive anymore after that. I hope this is ok. Best wishes Emma
  11. EJH

    Process for missing subs copies

    Hi funshaz I am sorry to hear you haven't as yet received your copy of Let's Get Crafting. Can you please confirm which issue you are missing? The latest issue - issue 43 goes on-sale this Friday (27th July) and subscribers normally receive a few days before, so I am hoping you should receive your copy either tomorrow or Wednesday. If it is issue 42 you are missing, please can you PM me your full name and postal address, and I will ask our subscriptions bureau to look into why you have not received. Alternatively you can contact the subscriptions bureau direct on 0844 844 0397. Best wishes Emma
  12. EJH

    Remove from all mailing lists

    Hi Thanks for getting in touch. I have asked our web team to remove your details as soon as possible so you no longer receive our newsletters. If you have any further problems please do let us know. Best wishes Emma
  13. EJH

    Sew Magazine Issue 38

    Hi I'm sorry to hear you have not received issue 38 of Sew. May I ask you to contact our subscriptions bureau direct on 0844 826 7378 and they will be able to look on their system and let you know what has happened. Alternatively please PM me your full name and address details and I shall contact the subscriptions bureau on your behalf. I hope this helps. If you have any further questions or quesries please do let me know. Best wishes Emma
  14. EJH

    New subscription - when wil direct debit go out??

    Hi Lee Welcome to the forum! Depending on when you take out the subscription will depend on when the first direct debit will be taken out. Please do contact our subscriptions bureau direct on 0844 844 0947 who will be able to answer any questions or queries you may have before (and after) taking out a subscription with Let's Knit. I hope this helps. Best wishes Emma
  15. EJH

    subscription question

    Hi Blue Bunny I have sent you a PM Best wishes Emma